Make sure to transfer any relevant files or reports to Fidelity Information Services. Please also communicate any information regarding the circumstances surrounding the problem, including the answers to the questions above. Consider the following:
Has any hardware or software component of your system recently changed?
Was anyone doing anything new or unusual?
Was the problem preceded or followed by any other notable events?
Did you have any unusual problems during the analysis or recovery?
Do you have any suggestions about this procedure?