The following questions may help you understand the type of information required to determine the nature of a database integrity problem.
How seriously are operations affected?
What level of urgency do you assign to getting the problem resolved?
What were the circumstances under which the database became damaged or inaccessible?
How was the problem first recognized?
Examine the accounting logs for information about recent process terminations. Capture information about what functions were in use. Look for any information which might be helpful in establishing patterns in case the problem is repetitive.
Has the system crashed recently? If so, what caused the crash?
Is there database damage?
What region(s) are affected? What globals?
What are the error messages?
What do you see when you examine the database?
Are you comfortable with fixing the problem?
What version of GT.M are you using? What version of UNIX? What UNIX platform are you running?