ALS Servicing Manager's flexibility and scalability is especially attractive to small-business owners whose loan portfolios mirror those of larger organizations in complexity, if not in dollar amounts. The optional, integrated ALS Collateral and Document Manager application, for example, provides a businesswide view of collateral pledged for use in analyzing and reducing business risks, managing exceptions and improving productivity for collateral and document management.

ALS Servicing Manager was originally architected and developed as a combined commercial and consumer system to support much of the sophistication needed for lower- to middle-market commercial lending. The system adds flexible rate and payment structures to a core accounting and customer hierarchical structure needed for commercial lending.

Small business to lower-end middle-market business lending is a natural fit for ALS Servicing Manager. Like retail lending, lower-end commercial loans are originated with some degree of automation; credit scoring is used, and additional automation of the process is desirable.

To better serve these markets, recent enhancements include letter of credit functionality, customer level guidance limit, additional business and commercial tracking fields, expanded personal/commercial code, Small Business Association program reporting (an optional module for business lenders), and an optional escrow subsystem. Other major enhancements under development include tiered commitments, shadow accounting and participation accounting.

Benefits

• A Single System – Supports both lower-end commercial and retail lending, providing operational efficiencies such as reduced training costs, leveraged support staff and fewer interfaces to manage.
• Portfolio Growth – Facilitates the creation of new product offerings by using the software's predefined parameters to govern billing processes, interest accrual, delinquency and other product attributes.
• Flexibility and Speed to Market – Allows organizations to set parameters to efficiently create customized, market-driven loan products online, without programmer assistance.
• Productivity – Eliminates duplication, saves time and greatly reduces the possibility of error because loan data is entered once – and only once – for sharing with other components of the integrated software.
• Versatility – Adapts to the interest rate variations and multiple payoff options.
• Extensive Backdating – Improves customer service and ensures data integrity by automatically reconstructing a loan and generating appropriate adjustments with no need for time-consuming, error-prone manual calculations.

Features

• Modular construction supports a wholly integrated accounting system that streamlines billing, interest accruals, fee calculations and assessment, payment processing, delinquency management and myriad customer service functions.
• All attributes of a loan product are assigned to independent but interconnected modules, so lenders can change selected product parameters (e.g. interest rate or insurance premium) without having to reprogram the software.
• Automated setup and maintenance of loan account records, managing cash flows, monitoring compliance, accounting for and reporting to investors, handling customer inquiries and initiating collections.
• A separate but integrated system is available for escrow management.
• Customer level management includes support for guidance lines and tiered commitments.