• As a single-source managed network services provider, FIS assumes full network management responsibility, freeing technical staff and resources to focus on other mission-critical job functions.
• FIS' experienced staff, proven monitoring processes and 24x7 monitoring effectively increases system reliability and reduces network downtime, creating more opportunity to provide quality services to customers.
• FIS' Managed Services team has the experience and performance tools needed to analyze and plan for future demand by identifying potential network capacity issues and developing a plan to help take advantage of new business opportunities.
• FIS is committed to maintaining a staff with industry-leading skills and applying processes and technology that work to provide confidence to support current and future business expansions.

FIS' Managed Services is a comprehensive suite of network management services that includes:

Network Management and Monitoring

• Monitor network health and status
• Provide status of alarms, alerts and events
• Manage enterprise network components, including routers, switches, DSU/CSUs and circuits
• Detect, isolate and control irregular network behavior
• Dispatch to appropriate service provider
• Manage incidents through resolution

Asset Management

• Record and manage each router's configuration
• Manage the router software

Reporting

• Incident Tracking – Identifies type, outage duration, description, quantity and location of reported problems
• Bandwidth Utilization – Average utilization can help determine overall traffic patterns, which can then be used to determine if acceptable bandwidth is available from the service provider
• Router Utilization – Indicates congestion points and track load to get an early warning as to when re-engineering or equipment upgrades may be necessary