• The leveraged technology environment provides built-in "just-in-time" scalability, allowing companies to respond quickly to changing market conditions.
• Pricing options designed to help monitor and control processing costs with greater accuracy.
• Highly skilled personnel with years of experience provide a level of business knowledge that helps businesses utilize technology to achieve defined business objectives.
• Processes and techniques proven through 40 years experience provide reliability and exceptional online availability, allowing business customers more reliable access to the information and products they demand.
• The single point of contact provides convenience and customer relationships, enabling quick response to requested changes and modifications – helping meet the growing demands of the client's customers.

Information Processing Services is delivered through the FIS Technology Centers, located in Little Rock, Arkansas, Jacksonville, Florida, and Chicago, Illinois. The Information Processing Services package includes a wide array of features including:

• Multiple processing platform options based on customer need
• Direct assess storage devices (DASD)
• State-of-the-art data processing environment
• Operating system and automation software
• Network connectivity facilities
• Proven data center management methodologies

Applying data center management techniques and methodologies developed over four decades ensure efficient and reliable operation of facilities to maintain cost control. For every client, FIS can apply its expertise in:

• Capacity planning to assure service quality
• Implementation of availability management processes to maximize system availability
• Disciplined execution of change management processes
• Management of system problems through defined processes and application of on-site technical expertise as needed
• Management of tape media
• Output processing in multiple media (print, electronic, microfiche, optical)
• Disaster recovery services
• Asset protection to ensure physical and logical security is maintained to protect hardware, software and all data sources from intrusion
• Network system programming to optimize and ensure reliable connectivity to the host CPU
• Project management to ensure efficient, smooth integration

Beyond the physical facilities, Information Processing Services provides customers with a full range of support services designed to enhance performance, improve production throughput, minimize data storage expense and provide expert assistance in problem identification and resolution. Some of these support services include:

• Run Time Improvement Services – Experts work closely with business application programmers to minimize effect on run time associated with application upgrades, perform detailed analysis of workflow, evaluate system performance data and optimize system hardware/software features to ensure efficient processing
• Production control services – Experts assist in cost control through accurate job scheduling, staging and monitoring of processing
• Storage administration services – Experts development strategy and tactical direction to optimize use of data storage subsystems
• Interactive CICS and DB2 system support services – This service is designed to maintain version control and perform maintenance upgrades, analyze workloads, monitor performance and identify and resolve problems
• Customer service center – This service is designed to efficiently handle customer inquiries and problem calls, dispatch technical resources when necessary, monitor resolution of problems and report progress/disposition of problem to customers.