• Client/Server environment assessments
• Server operating system support
• End-to-end expertise
• Project management
• Implementation
• On-going server/network management

FIS' expertise is used to provide temporary resources needed to design, implement and manage client/server consolidation projects designed to improve system efficiencies, response times and business productivity. It is no longer necessary to hire and train IT personnel for every type of operating system.

FIS' Client/Server Delivery team has experience with a wide range of operating systems and applications and has developed disciplined methods for supporting client/server environments.

Delivery services are processed through the FIS Technology Centers, located in Little Rock, Arkansas and Jacksonville, Florida. The client/server package includes a wide array of features including:

Predeployment Assessment – FIS performs a detailed review of existing client/server networks and develops a technology plan to ensure optimum use. As a part of this plan, experts:

• Document and analyze existing network
• Inventory equipment
• Assess security features
• Assess data backup processes and procedures
• Perform traffic analysis
• Identify current network problems and recommend changes to improve system

Infrastructure Design Services - FIS provides detailed network design services to ensure proper planning and application of technology during business growth. Services include:

• Local Area Network (LAN) infrastructure
• Wide Area Network (WAN) infrastructure
• Definition of servers, firewall, other requirements
• Definition of desktop requirements
• Disaster recovery planning

Implementation Planning - FIS plans the steps necessary to successfully and efficiently implement network construction or enhancements. As part of the plan, service experts:

• Develop scope of project
• Develop critical milestones
• Define resources for implementation
• Identify and manage application integration issues

Implementation Support - FIS provides the experienced people necessary to ensure network projects are implemented on time and within budget with:

• On-site technical resource support implementation
• Project managers to manage costs and timelines
• Vendor management to support desktop implementation
• Hardware acquisition and management

Operations/Operations Support - FIS provides the human and technological resources necessary to operate networks - from turnkey management to tactical help, including:

• Operating system support and tuning
• DBA support
• Backups, scheduling and monitoring jobs, script creation and execution, tape management, DASD management
• Security
• Change management
• Facilities
• Event monitoring and incident management
• Help desk
• Business Continuity management
• Detailed policies and procedures for daily operations
• Training of customers in operations