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Operational Efficiencies

The account management capabilities of ALS Servicing Manager provide for numerous operational efficiencies that streamline operations and improve profitability:

Reduced Payment Rejects

Flexible payment processing options reduce batch and online payment rejects. Transaction code automatically applies odd payment amounts, late amounts, charged-off amounts or multiple payments based on user-determined, online payment-posting rules that can vary by individual product, state or country.

Reduced Customer Service Research Time

Effective-date inquiry capabilities facilitate rapid researching of transactions on accounts, and viewing of transaction effects. Inquiries can be effective-dated back to loan funding and accounts can be viewed online, at any point in time, for improved customer service and online, real-time research.

Improved Back Office Adjustment Efficiency

Robust online processing includes unlimited backdating over any transaction and updating of all online fields. Back-office staff can easily reverse transactions online and automatically reconstruct the account with recalculations from the point of reversal forward. This feature eliminates multiple transactions and manual calculations during the adjustment process, eliminates overnight adjustment delays and reduces data-entry errors.

Automated Variable Rate Process

Processing is centrally controlled and variable-rate changes can be future-dated or backdated. The system automatically adjusts each account tied to the changed index. Manual intervention and human error is eliminated as accounts are reconstructed online, accruals are adjusted, payment splits are recalculated, transactions performed after rate changes are reversed, and adjustments are sent to the general ledger.

Improved Customer Relationship Management

The system tracks key customer information, provides a complete customer view of all direct and indirect liabilities, and presents combined statements without hard-coded programming or manual intervention.

Improved Dealer Relationship Management

The system tracks detailed information and manages dealer reserve accounts utilizing a dealer hierarchy. Statements, reports and bills are automatically generated and online statistics are available to monitor dealer delinquency, repossession, charge-off and reserve information, and offer dealer incentives.

Increased Insurance Processing Accuracy and Efficiency

Insurance data is stored and tracked online for billing insurance. Multiple insurance types can be tracked or billed separately from note amounts. Online payoff quotes automatically identify insurance portions and calculate rebate amounts. Backdating and effective-dating features facilitate force-placed insurance and insurance cancellation, with automatic financial adjustments.

Automated Bad Debt Management Process

Automatic placement of accounts in nonaccrual or charge-off status is based on user-controlled parameters. The payment posting process considers account status and applies funds according to preset rules.