The business decision to invest in a new software solution includes the evaluation of vendors’ products as well as their client services. The quality of the support received by chosen business partners will directly affect the quality of the services and support offered to clients. Fidelity National Information Services, Inc. (FIS) ePayments' commitment is to extend the highest level of services to both financial instituteions and their clients.

FIS ePayments provides convenient, cost-effective access to technical support and a solid record of client satisfaction. In addition to technical support, ongoing training is scheduled in regional areas to conveniently and easily train personnel and remain informed of software enhancements, upgrades and new releases. We strive to offer quality, ongoing client services via multiple channels.

Coordinating system installations is the FIS Client Services department's primary function. The Client Services team consists of highly trained technicians and experienced industry consultants and installation coordinators. These professionals are dedicated to providing smooth, efficient and effective FIS CustomerLink™ implementations by providing a host of services ranging from data mapping to client visits and training seminars.

Another important part of implementation is conducting a successful introduction for your financial institution's clients. FIS ePayments understands the challenge many financial institutions face when they purchase leading-edge technology: "How do we design and implement a marketing strategy that will be relatively simple, reach our target markets and be highly effective?" The key to success is marketing, employee education and client education.

At FIS ePayments, we believe that a successful implementation will empower our clients to operate the system efficiently, enhance the rate of consumer acceptance for the new product and provide the knowledge to achieve your institution's long-term business goals.

Implementation Support Materials
Internet Banking Support Materials
Bill Pay Support Materials
Cash Management Support Materials