FIS provides 24x7 voice and/or back office support performing contact management and customer care services. Services include voice (inbound and outbound), back office, email and web support.   

Voice services span from simple customer inquiry calls to complex calls around transaction support and customer grievances.  Back office services consist of routine paperwork management to complicated decisioning, including regulatory compliance.   We can also partner and help to design and re-engineer processes so that we can provide the back office work while your associates interact with your customers.

Our associates, recruited after extensive background checks and voice and accent testing, are trained extensively and deliver these services under experienced mentorship and stringent quality norms.

We have been recognized by our customers and the industry as providing world-class customer service, operational excellence and quality.  You can trust us to take great care of your customers, whether it be during direct customer interaction or by completing the administrative work in a highly accurate manner. 

Some examples of Customer Service processes that we perform:

• Customer Service - Inbound/Outbound
• Customer Service - After hours & holiday support
• Customer Service - Helpdesk Level 1
• Customer Service Back Office
• Customer Service - email
• Fraud Case Management, Alert Management 
• Customer Service - Lost/stolen 
• Order Taking - Cross-sell/Up-sell
• Dispute Processing 
• Correspondence Management