Selecting the right processes to outsource can be one of the most critical issues to successful outsourcing. Have you grappled with answering the following questions?

• Where do I begin?
• Which processes do I consider for outsourcing?
• When outsourcing a complete business unit or function, what interrelated activities or business units can be considered for outsourcing to maximize the benefits?
• Should the process be improved first internally, or should it be outsourced “as is” and then be improved?
• In what sequence should the various processes be outsourced?
• What risks should be considered, and what’s would be their stand-alone and collective impact?

With over half a decade of experience, FIS is one of the pioneers in the outsourcing industry.  We share this experience with our clients through a range of advisory services.

We align our advisory services with various phases of the client lifecycle in business process outsourcing.

We differentiate our advisory services by helping clients focus on specific business results when considering outsourcing, enabling clients to transform the processes for better business results and systematically raise the bar on services in their respective business segments. Get started today.

Rest assured. FIS offers the Process Readiness Index™ (PRI), a well-defined methodology that help clients answer these questions, and make confident outsourcing decisions.

The PRI methodology goes beyond the conventional wisdom of what makes a process an ideal outsourcing candidate. We incorporate the collective wisdom from almost a decade in offshore BPO experience and the knowledge of your business in identifying holistic approach to process outsourcing.

PRI provides insight about the relationships of multiple processes within one business unit, or across multiple lines of business. PRI comprises nearly 20 predictive characteristics, grouped in five segments, to develop insights about the current state of processes and their readiness and applicability for outsourcing. This enables our clients to do a more rigorous evaluation of the full set of processes and prioritize the ones that may be potentially outsourced to maximize benefits in a short timeframe.

Beyond Outsourcing

We support clients in creating value that goes beyond the traditional benefits of outsourcing. While PRI is focused on helping clients prioritize on outsourcing, we assist clients during transition and post-transition.

Implementing Outsourcing

During implementation of outsourced processes, we have a team assigned to transition management. This teams works closely with the client to develop a transition roadmap that not only ensures stable outsourced services, but also unlocks potential improvement in delivery of the processes that differentiates our clients from their competitors. Our transition roadmap also ensure that the processes “in-house” are appropriately aligned to add value in the outsourced process, or focused on bringing incremental value to business.

Ongoing Operations

We assign specific people to monitor your business and ensure your business objectives and goals are met. You will always have a contact who is responsible for helping you run your business operations. We know that business environments are dynamic and these contacts will help ensure that changes are made immediately and on the fly with no impact to your business or your customers.    

Our teams also constantly monitor your SLAs and then analyze changes in demand for services at client and industry level. Our Process Improvement and Transformational Analytics team is able to provide insights to our clients, and help trigger a thought process to improve the quality of services, and in some cases offer re-engineer the process or offer new solutions altogether. We are your strategic business partners!