FIS is committed to providing our clients with the most advanced tools and resources to help protect financial institutions from fraud attacks. We are positioned to combat fraud with a comprehensive and growing suite of products and services in an ongoing effort to put our expertise to work for you. We provide peace of mind by making electronic transactions safe, simple and secure.
Card Services
» Fraud Prevention Services
» FIS Fraud Navigator™
» Chargeback Services – Full Service
» Chargeback Services – Distributive (DMS)
» FIS Secured™ – Debit and Credit
» COMPROMISE MANAGER™
» FIS ID Protection Service™
Fraud Prevention Services
With our fraud neural network engine, proprietary analytics, and full complement of experienced back office support, FIS offers a variety of integrated solutions and prevention services to combat card fraud.
Fraud Alert Management
Our fraud prevention service, FIS Fraud Alert Management, combines layered rule and score-based fraud strategy deployment along with the card association risk data elements to further protect your programs. The service is offered in a variety of ways to allow control to be driven at the issuer level, FIS level or jointly partnered level. Features include:
- Fraud monitoring 24 x 7 x 365
- Transaction scoring and case management
- Cardholder contact and transaction authentication
- Account status updates and issuer notification
- Real-time authorization decisioning at the point of sale
Analytics
FIS has developed proprietary analytical tools to maximize our neural network technology and enhance data mining techniques. Our trained analysts work to identify emerging fraud patterns and potential points of compromise to stop fraud runs before they occur.
Fraud Investigation and Education
Our fraud prevention experts continuously provide updates to educate our clients about card fraud and increase their awareness of common tools, fraud schemes and potential preventative fraud strategies.
FIS Fraud Navigator™
For financial institutions, merchants, processors and networks, controlling payment card fraud remains one of the single biggest challenges–and opportunities–in the industry. To combat the proliferation of card fraud, FIS Fraud Navigator offers a robust fraud management solution that enables issuers and acquirers to detect fraud as early as possible to avoid potential loss. FIS Fraud Navigator™ analyzes payment transactions that occur at the issuer, acquirer or transaction switch in real time as part of the inline authorization path, or post-authorization for subsequent follow-up. FIS Fraud Navigator™ combines flexible rules creation and management, system generated alerts and a wide range of off-the-shelf reports in an economical, easy to use system.
Chargeback Services – Full Service
Fraudulent chargebacks and disputes are managed via a robust imaging and workflow application that is fully integrated into FIS processing platforms. The application was designed to track the entire chargeback and retrieval process. Route rules distribute imaged documents to FIS recovery associates for chargeback recovery processing. The application stores data to track operational performance and dispute metrics. Management reporting includes tracking for retrievals, chargebacks, and outstanding disputes. Additionally, full service chargeback services offer an on line interface into each fraud or dispute case through the FIS Risk Management website.
Chargeback Services – Distributive (DMS)
FIS offers a self service option to handle charge back transaction processing. The Dispute Management System (“DMS”) provides a user friendly browser based interface and full reporting without requiring access to VISA Resolve On-Line (VROL). An easy to navigate system also provides tutorial information to assist users in all transactions.
The DMS system is integrated with the FIS card processing system to help expedite the search and retrieval of cardholder and card activity information. Additionally, updates can be made to the Issuers’ Clearinghouse Services (ICS) through the DMS system.
FIS Secured™ – Debit and Credit
In recent years, staggering losses from the fraudulent use of debit and credit cards have cost issuers millions of dollars. FIS Secured is a turnkey fraud management program that combines 21st century fraud prevention technology, FIS Recovery expertise, and advanced analytics.
The program provides guaranteed fraud management performance through a warranty component. Participating financial institutions receive payment from FIS for fraud not prevented or recovered on their behalf, providing a virtually fraud free solution. FIS Secured™ provides total fraud protection through monitoring, detection, case decisioning, fraud recovery, challenge and investigation processes.
COMPROMISE MANAGER™
COMPROMISE MANAGER™ is a secure Internet accessible tool used to help financial institutions automate the handling and managing of compromised accounts for account blocking decisioning, plastics reissuance, cardholder notification and account monitoring. The many benefits of this product include providing cardholder data for immediate risk evaluation and account decisioning, automation of actions required for large events and reduced administrative costs. COMPROMISE MANAGER™ also allows for the automatic notification to customers through letters and phone calls to assist in public relations activities required after a card compromise event.
FIS ID Protection Service™
FIS ID Protection Service is a fully managed identity theft protection program that you can custom brand as your own. This program monitors consumers’ credit files, provides credit restoration services to victims and up to $25,000 in identity theft insurance with zero deductible. FIS provides all customer service, reporting functions, and on-going operational support. We have even created marketing templates that you can use to promote the service to your clients and custom brand the service specifically for your institution using your name and logo.