FOR MORE INFORMATION:
Jamie Mitchell/RBC Centura
(919) 788-5613
Jamie.Mitchell@rbc.com
RBC Centura Bank Improves Efficiency and Enhances Customer Satisfaction
Through Fidelity National Information Services’ TouchPoint Solutions
RALEIGH, N.C. – Feb. 22, 2008 – RBC Centura Bank, a wholly owned subsidiary of Royal Bank of Canada (NYSE, TSX: RY), one the largest financial services companies in North America, today announced the rollout of Fidelity National Information Services, Inc.’s (NYSE:FIS) TouchPoint® product suite to support RBC Centura’s branch platform and teller upgrade initiative. FIS is the worldwide leader in processing and technology solutions for financial institutions.
The TouchPoint implementation at RBC Centura supports sales, account opening and maintenance functions – all through a single application – and has enabled RBC Centura to realize various operational efficiencies, including integrated anti-money laundering processing, an 80 percent reduction in time spent opening new accounts and a “once-and-done” user experience that streamlines 180 customer service transactions, helps eliminate redundancies and reduces errors.
TouchPoint is a suite of customer interaction solutions based on FIS’ Xpress Enterprise Services architecture that helps financial institutions enhance sales and service performance through all delivery channels, including the branch, contact center, Internet and relationship managers.
“After reviewing various CRM options, we determined FIS’ TouchPoint technology was the best solution to achieve the objectives of our One Degree technology initiative,” said Ron Day, executive vice president, Strategy and Development, RBC Centura. “TouchPoint’s track record of success, its flexible architecture and its scalability to grow with RBC Centura were key determinants in selecting technology that will maximize our branch efficiency and provide our valued customers with a superior banking experience.”
One Degree is RBC Centura’s in-house branch platform upgrade initiative designed to enhance the bank’s technology base by modernizing its architecture to accommodate growth and accelerate delivery of new products and services to its customers.
“We are extremely pleased that RBC Centura has selected FIS’ TouchPoint technology as part of its enhanced technology initiative,” said Gary Norcross, president of FIS’ Transaction Processing Services division. “The TouchPoint name is synonymous with superior service, and RBC Centura’s deployment of TouchPoint for its technology initiative is a testament to the bank’s commitment to providing its clients with an unparalleled banking experience.”
About RBC Centura
RBC Centura, headquartered in Raleigh, N.C., offers a wide range of financial services and advice, including a complete line of banking, and mortgage services to individuals, businesses and public institutions throughout the Southeast. RBC Centura's multi-faceted customer access network includes more than 340 full-service banking centers, an extensive ATM network, and telephone and Internet banking. In addition, RBC Centura offers builder finance products through its RBC Builder Finance division. According to SNL Financial, RBC Centura is the 45th largest U.S. bank based on assets as of August 2007. RBC Centura Banks Inc. is a wholly-owned subsidiary of Royal Bank of Canada (RBC) (NYSE, TSX: RY), Canada's largest bank as measured by assets and one of the world’s financial, social and environmental corporate leaders for the past eight years as on the Dow Jones Sustainability World Index. Additional information about RBC Centura may be found at www.rbccentura.com.
About Fidelity National Information Services
Fidelity National Information Services, Inc. (NYSE:FIS) is a leading provider of core processing for financial institutions; card issuer and transaction processing services; mortgage loan processing and mortgage-related information products; and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top 10. FIS is a member of Standard and Poor’s (S&P) 500® Index and has been ranked the number one overall financial technology provider in the world by American Banker and the research firm Financial Insight in the annual FinTech 100 rankings. Headquartered in Jacksonville, Fla., FIS maintains a strong global presence, serving more than 9,000 financial institutions in more than 80 countries worldwide. For more information on Fidelity National Information Services, please visit www.fidelityinfoservices.com.
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