FirstBank Puerto Rico has extended its relationship with Fidelity Information Services (Fidelity), a division of Fidelity National Financial, signing a long-term software and services contract for an expanded list of Fidelity products and services.
FirstBank Puerto Rico will utilize Fidelity’s award-winning Call Center Workstation product and its Internet Banking product. In addition, FirstBank Puerto Rico will implement Fidelity’s Information Warehouse, Executive Notebook and ALS Collateral Tracking products.
FirstBank Puerto Rico is the second-largest locally owned commercial bank in Puerto Rico, with 35 branches and assets of $4.2 billion in 1999. FirstBank has been a Fidelity client since 1994.
"We face a very competitive market in Puerto Rico," said John Ortiz, senior vice president of FirstBank Puerto Rico. "Our customers are looking for Internet banking when they establish a relationship with a bank, and Fidelity’s product gave us the capability to be online faster. The ability to integrate Fidelity’s Internet Banking solution with our call center at the same time was a major factor in the decision."
In addition to the software products, Fidelity will provide a number of supporting services to FirstBank Puerto Rico, including systems integration, system conversion and network services, application support and training.
FirstBank Puerto Rico is committed to meeting customer demands, and the implementation of Fidelity’s Internet Banking and Call Center Workstation products will help the organization provide its customers with the latest technology. When FirstBank Puerto Rico decided to provide an Internet-based banking product for its customers, they came to Fidelity first.
This article appeared in the November 1999 issue of Fidelity's client newsletter.