Bumiputra-Commerce Bank Berhad, the result of the merger between Bank Bumiputra Malaysia Berhad and Bank of Commerce (Malaysia) Bhd, is well on its way to becoming a financial icon in the Malaysian market. Now the second-largest bank in Malaysia, Bumiputra-Commerce Bank has the combined banking experience of more than 100 years.
The bank manages assets of more than $16 billion and has a loan and advances base of $10 billion. It has a customer deposit base exceeding $13 billion and about 3.8 million customers. Bumiputra-Commerce Bank has a branch network of 250-plus branches and operates Malaysia's largest automated teller machine (ATM) network with 727 ATMs nationwide.
The Challenge
Following the 1999 merger of Bank Bumiputra Malaysia Berhad and Bank of Commerce (Malaysia) Bhd, the financial organization faced the vast undertaking of merging its information technology platforms. The overriding objective was a seamless transition experience for a combined 3.8 million customers. Fidelity Information Services (Fidelity), a division of Fidelity National Financial, was brought on board to assist the bank with establishing the robust core retail banking platform needed to achieve Bumiputra-Commerce's objectives of superior customer service and flexibility.
The Solution
Fidelity has been the core retail banking solution provider for Bank of Commerce Berhad since 1993. After the merger, the newly formed Bumiputra-Commerce Bank chose to continue the relationship, relying on Fidelity's widely used suite of financial applications. In record time, Bumiputra-Commerce and Fidelity converted the bank's customers onto Fidelity's global financial platform, which has a 30-year history of functionality, reliability and efficiency. With the integrated systems, the Fidelity platform will provide Bumiputra-Commerce Bank the flexibility to continue providing a wide range of products and services to its customers.
"Bumiputra-Commerce chose Fidelity to expedite the integration of our systems into a common Fidelity platform," said Dr. Rozali bin Mohammed Ali, managing director and chief executive officer for Bumiputra-Commerce Bank. "A shorter timeline for the project gives us significant business benefits and increases convenience for our customers. This highlights our vision to become the new financial icon for all Malaysians."
Bumiputra-Commerce Bank
- Second-largest bank in Malaysia
- Assets of more than $16 billion and a loan and advances base of $10 billion
- Customer deposit base of more than $13 billion
- 3.8 million customers
- 250 branches and Malaysia's largest ATM network, with 727 ATMs nationwide
"The decision to collaborate was simplified by our previous experience in working with Fidelity and by the way the management of this project was executed. We were able to monitor the expected and actual project deliverables on an ongoing basis, which resulted in a professional relationship based on trust."
- Collin Lazaroo
Chief Information Officer
Bumiputra-Commerce Bank
Fidelity's Solution
- Combines client and Fidelity staff to complete the timely implementation of Fidelity's integrated core retail banking solution
- Engages Fidelity's application consultants to guide the strategic alignment and reduction of the combined product and service set
September 2001