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Success Stories

Here are just a few success stories that illustrate how we are Powering Your Success. Some of the success stories are in PDF format and require Adobe Acrobat Reader. Visit our site support page to download Adobe Acrobat Reader.

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↓  The Company
↓  ACBS Loan Systems
↓  Automotive Finance
↓  Check Services
↓  Community Banking, Credit Unions and Savings Banks
↓  Mid Tier & Large Banking
↓  Mortgage Origination
↓  Mortgage Servicing
The Company
FIS Ranked #2 on FinTech100®
Prestigious report ranks the world’s leading financial technology firms
FIS Tops FinTech 100®
FIS tops American Banker and Financial Insights FinTech 100, 07/07
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ACBS Loan Systems
"Client/Server System Facilitates Growth in Syndicated Loans"
Microbanker reports on AgFirst Farm Credit Bank's use of ACBS
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Automotive Finance
"Racing to Win in Automotive Finance"
Ford Financial focuses on core business while Fidelity focuses on information technology
"Automotive Finance High-Volume Environment Proves Scalability and Reliability"
Ford Financial
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Check Services
Nilson Report
#1 Global Check Service Provider Third Year In A Row
2006 Nilson Report Guarantee
2006 Nilson Report Verification
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Community Banking, Credit Unions and Savings Banks
EFFCU Expands Member Services
Credit Union Uses Outsourcing Relationship with Fidelity IFS to Expand Services & Build Member Loyalty
Provident Improves Service
Provident Bankshares Improves Service, Reduces Fraud Exposure and Prepares for Check 21 with Advanced Imaging Solutions
Bridge Bank
Outsourcing Solutions and Industry Expertise Power De Novo Bank For Exponential Growth
Sterling Bank
Sterling Bank Sees Fidelity IFS Service As Nothing Short of Platinum
First Federal Savings Bank
MISER Operations Consulting Services Helps First Federal Savings Bank of Eastern Ohio To Streamline Lending Operations and Procedures
Eagle One
Advanced Core Solution Helps Philadelphia Credit Union Streamline Operations, Boost Service and Prepare for Growth
Hudson City Savings Bank
Advanced Core Solution Helps Philadelphia Credit Union Streamline Operations, Boost Service and Prepare for Growth
LibertyBank
Liberty Bank Gains over $1 Million in New Fee Income Using Extended Overdraft Capabilities from Fidelity IFS
GreenPoint Bank
GreenPoint Bank Paves the Way for Significant Growth With Core Processing Solutions from Fidelity IFS
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Mid Tier & Large Banking
"Partnership with Fidelity Leads to Rapid Delivery and Seamless Interfacing for Signature Bank"
Signature Bank
"German Newcomer Tracks Loans via ASP"
American Banker reports on commercial mortgage lender
"Executing Strategy and Migrating Loans and Deposits in Record Time"
Seamlessly integrating core systems for merged Bumiputra-Commerce Bank
"SunTrust Bank Benefits from Single Retail Lending Platform"
Customers benefit from enhanced service and seamless merger/integration
"Banking on Customer Loyalty at Harris Bank"
Harris Bank
"Increasing Loan Servicing Efficiencies, Providing Strategic Planning"
A best-of-breed loan servicing application replaces eight Bank One systems
"Westamerica Relies on Trusted Outsourcing Partner"
Long-term partnership meets technology needs with cost-effective solutions
"First Tennessee Drops IBM for Fidelity"
Published in American Banker on June 24, 2003
"Coast Capital Savings Competes with Canada's Biggest and Best"
Coast Capital
"Bank Przemyslowo-Handlowy S.A. Raises Efficiency Bar: Polish Bank Harnesses Fidelity's Profile® to Manage High Account Volumes with 20 Percent Fewer Staff."
Bank Przemyslowo-Handlowy
"Fidelity Snares Another IBM Client"
American Banker reports on Riggs Bank, June 26, 2003
LatinFinance Praises ‘Strong Showing’ by Banco de Bogotá
LatinFinance Praises 'Strong Showing' by Banco de Bogota
"ING Direct Taps Fidelity to Streamline Operations, Reduce Technology Expenses and Simplify the Customer Experience Around the World"
ING Direct
INFONAVIT Services Mexican Mortgages on Flexible Lending System
INFONAVIT Services Mexican Mortgages on Flexible Lending System
"ING Vysya Bank – Leading the Way in India – A Legacy Replacement Success Story"
ING Vysya
"Banco de Credito Sets Benchmarks For Financial Organizations In Peru"
Fidelity Initiatives in Latin America and Caribbean: Banco de Credito
Making Points: Mike Lawson
Mike Lawson, Senior Vice President of Retail Operations, is a 20-year veteran at Comerica. His background includes branch management, operations, customer information, technology, sales management and sales technology.
Making Points: Bill Wray
Citizens' Bill Wray point sout why they chose TouchPoint® for their customer interaction initiatives.
"Banco de Bogotá’s Customers Enjoy More Responsive Service"
Fidelity Initiatives in Latin America and Caribbean: Banco de Bogotá
Making Points: Bill Grimm
Pacific Coast Bank's Bill Grimm points out why they chose TouchPoint® for their customer interaction initiatives.
"FirstBank Puerto Rico Extends Relationship with Fidelity"
Fidelity Initiatives in Latin America and Caribbean: FirstBank Puerto Rico
RBC Centura Bank Improves Efficiency and Enhances Customer Satisfaction Through FIS' TouchPoint Solutions
Krung Thai raises its Profile
Krung Thai Bank went live on Profile, replacing its legacy Philips systems a few months ago. Shirish Pathak looks at the selection and implementation.
Making Points on Treasury Management with Dan McCarty, Comerica
Comerica’s Dan McCarty, SVP of Treasury Management Services, points out why the bank selected TouchPoint® for their sales and service initiatives within its Treasury division.
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Mortgage Origination
National City Implements Empower for .Net
With the testing period complete, National City has implemented Empower for .Net in its correspondent division.
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Mortgage Servicing
Success Story: Paul Financial
Paul Financial, LLC, headquartered in San Rafael, Calif., is privately owned by Peter T. Paul and offers a variety of alternative and jumbo mortgage products combined with conventional financing options and home equity lines of credit
Success Story: GreenPoint
New interactive voice response system improves customer satisfaction and company efficiency
Success Story: Charter One Mortgage
Customer Service Tools Improve Efficiency and Customer Satisfaction
Success Story: Bank of America
Processing mortgage remittance exceptions with speed, accuracy and reduced costs
California Housing Finance Agency
Increased employee productivity, reduced training time and expenses and decreased overall servicing costs
Success Story: Business Review
A servicing organization recently underwent a complete reorganization. The new management recognized several issues facing its default area that prevented it from operating with maximum efficiency.
Success Story: Navy Federal
Navy Federal Credit Union is the world’s largest credit union with more than $22.8 billion in assets and 2.5 million members. Headquartered in Vienna, Va., the credit union operates 106 branches and 291 proprietary ATMs worldwide.
MSP Client Improves Processes with FIS Consultants
FIS consultants have helped us get the processes in place, reduce a lot of manual tasks and change the behaviors of our staff to document everything by using the MSP system.
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